Whether it's about your account, payments, games, security, or anything else — you'll find clear answers to all your questions below. If not, contact our support team directly.
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KYC (Know Your Customer) verification is mandatory on 999bx — especially before making a withdrawal. This is done to protect you, so no one else can use your identity.
Required Documents:
Steps to submit KYC:
Tips: Photos must be clear, well-lit, and complete. Blurry or cropped images will be rejected and must be resubmitted. The name and date of birth on your NID must match the details used during registration.
On 999bx, you can view the complete history of all your bets, deposits, withdrawals, and bonus transactions. All data is updated in real time.
How to check:
What's Included:
999bx has a transparent withdrawal policy. Full details are outlined below:
Fee Information:
Withdrawal Limits:
Processing time:
Tips: Complete your KYC verification in advance for faster and higher withdrawal limits. Verified accounts enjoy significantly quicker processing times.
As per 999bx policy One account per person only permitted. This is determined by your NID, passport, or other valid ID.
For members of the same household:
Strictly prohibited:
999bx has specific rules for cancelled or abandoned matches:
For matches that are fully cancelled:
If the match is abandoned:
Sport-Specific Rules:
Forgetting your password happens to everyone. Resetting it on 999bx is simple and secure.
Follow these steps:
If you no longer have access to your email:
Yes, fully. The 999bx website is built with Responsive Design — all features are available on any mobile browser.
Supported Browsers:
What you get on the mobile browser:
For the Best Experience:
PWA Features: Add the 999bx Progressive Web App (PWA) to your home screen — in Chrome, tap the three-dot menu and select "Add to Home Screen". It works just like a dedicated app.
If the FAQ doesn't cover your question, our support team is always ready to help. Get assistance quickly based on the type of issue you have.
Live chat is the fastest option. Click the chat button at the bottom-right corner of the website. You can chat in Bangla and typically get a response within 2–5 minutes.
For complex issues or to attach screenshots, email us at [email protected]. You'll typically receive a reply within 24 hours. Include the type of issue in the subject line.
Even if you run into an issue at 3 AM, we've got you covered. The 999bx support team is available 24 hours a day, 7 days a week — no waiting around.
999bx's support team communicates in Bangla. You won't have any trouble explaining your issue in your own language — clear help, the way you speak.
For more in-depth information, see our Terms & Conditions, Privacy Policy, and Responsible Gaming page. Everything is clearly laid out.
999bx is licensed and regularly audited by independent third parties. Your personal information and funds are fully secure. Don't hesitate to reach out if you have any questions.
If you can't find the answer in our FAQ, reach out to us through any of the options below.
Fastest option — get a response in 2–5 minutes. Click the chat button at the bottom right of the website.
[email protected] — you'll receive a response within 24 hours. You can attach screenshots and detailed information.
24/7 — Support is available any time, day or night.
Tips for Faster Resolution: When reaching out, please provide your account email or username along with a description of your issue. This helps our support team assist you faster.
Visit our help pages for more information.
Whether you're new to 999bx or a seasoned player, questions are natural. Our FAQ page is built around the most common topics Bangladeshi players ask about — with real steps and detailed answers, not just generic responses.
The first thing you should do after registering is complete KYC verification. Without it, withdrawal restrictions apply. The KYC process at 999bx is straightforward and is usually completed within 24 hours.
A common question is whether 999bx charges fees or has limits on withdrawals. In short, 999bx itself charges no fees, though your mobile banking provider may apply their own charges. KYC-verified accounts can withdraw up to BDT 1,00,000 per day.
Each person may hold only one account on 999bx. Multiple accounts are strictly prohibited, and violations will result in serious action. Separate family members may each open their own account using their own ID.
Got all your answers? Don't wait — register on 999bx and start playing today.
For players aged 18 and above only. Responsible Gaming Play responsibly.